Daniëlle Hellebrand and Beverley Wilson-Wünsch are in conversation with Kai Raphael about why having a hospitality mindset is important for all aspects of life.
Daniëlle Hellebrand and Beverley Wilson-Wünsch are in conversation with Kai Raphael about why having a hospitality mindset is important for all aspects of life.
00:27 - Introduction of Kai Raphael.
01:12 - Why a hospitality mindset in terms of seeing people, being aware of other people’s needs etc.?
02:40 - Glad to be live here in Vaals, a melting pot of many cultures and different people.
02:50 - Glad of having Mark Beumers playing music.
03:56 - Kai’s general perspective about the importance of hospitality, as he is working in this industry since he started his studies.
08:16 - Reverse mentoring
09:40 - The trouble with having maybe too much choices.
11:02 - Why Beverley is keeping the focus.
14:50 - How it feels being a master of nothing and staying a student of everything.
16:15 - We are deeply social creatures.
17:35 - Hospitality means to have a secret mandate to help each other.
18:30 - The importance of “soft skills”, as they are important skills and people are everywhere, regardless if it is a supply chain or a process.
19:50 - in reality, profitability is a side effect to every business. Harvard Business Review proofed that when looking closely at companies.
22:20 - The unfairness within corporations.
25:00 - unlikely that robots will replace real people.
29:20 - The social mindset principally starts from the home.
32:00 - Being touched when close to a Ukrainian family.
34:12 - The Social Media phenomena - being pressed to keep yourself up to faked standards and news.
39:22 - About handling the overwhelming amount of news.
41:01 - We need Generation c (collaboration).
44:10 - closing remarks.